This service includes managing incoming calls answered in your chosen greeting. Includes managing a contact list or departments, whereby the transfer attempt or message details can be forwarded directly to an individual or department within the contact list. Includes obtaining Name of Individual or Department for whom the caller or message is directed and the Caller Name; whereby the caller is then Transferred to the relevant Individual or Department. If transfer is successful then no further action is required. If the transfer is not successful, then we obtain the Return Telephone Number and Brief Message.
Email Message Notifications, Tailored Scripts, 24/7 live answering from an In-house Australian call centre.
Service Features available
Auto Attendant IVR, Business Intro Message, Call Recording, Call Overflow (optional), Client portal, Scheduled Call Activity Reporting, Business Intelligence Reporting.