Virtual Reception Live Answering Transfer

We take your calls and live transfer directly to the recipient.

Live Answering

24/7

Our virtual reception live answer service is a telephone answering solution where phone calls are live transferred to the intended recipient. This phone answering service goes beyond taking messages. We will answer phone calls in your company name, identify the required person or department that the caller wishes to speak to, and then transfer the call directly to the intended recipient.

Service Description
This service includes managing incoming calls answered in your chosen greeting. Includes managing a contact list or departments, whereby the transfer attempt or message details can be forwarded directly to an individual or department within the contact list. Includes obtaining Name of Individual or Department for whom the caller or message is directed and the Caller Name; whereby the caller is then Transferred to the relevant Individual or Department. If transfer is successful then no further action is required. If the transfer is not successful, then we obtain the Return Telephone Number and Brief Message.

Service Features
Email Message Notifications, Tailored Scripts, 24/7 live answering from an In-house Australian call centre.

Service Features available
Auto Attendant IVR, Business Intro Message, Call Recording, Call Overflow (optional), Client portal, Scheduled Call Activity Reporting, Business Intelligence Reporting.

Flexible pricing options

Virtual Reception Live Answering Transfer plans to suit all levels and clients

TMC RT 10

$44.59

Monthly Access Fee

Rates & Inclusions:

  • 10 Incoming Calls
  • $4.46 – per each excess call
  • Included Fields – Attention, Caller Name, Return Telephone Number & Brief Message

Set Up Fee:

Set Up Fee (once off) – Complex set-ups may incur additional Set-up costs – $25.00*

* Your first bill includes set up fees, pro-rata monthly service management fee for the remaining days of the month on which your service commenced, next month’s monthly service management fee in advance, plus calls and any other charges incurred during the month.

Note that address is deemed 2 additional fields of information.

Additional Charges:

  • Outgoing SMS Charge (optional) – 32c per transmission
  • Additional Fields of Information (optional) – 33c
  • Outgoing Transfer Charge (optional) per attempt (includes successful and unsuccessful) – 94c

Prices Exclude GST.

TMC RT 20

$76.37

Monthly Access Fee

Rates & Inclusions:

  • 20 Incoming Calls
  • $3.82 – per each excess call
  • Included Fields – Attention, Caller Name, Return Telephone Number & Brief Message

Set Up Fee:

Set Up Fee (once off) – Complex set-ups may incur additional Set-up costs – $25.00*

* Your first bill includes set up fees, pro-rata monthly service management fee for the remaining days of the month on which your service commenced, next month’s monthly service management fee in advance, plus calls and any other charges incurred during the month.

Note that address is deemed 2 additional fields of information.

Additional Charges:

  • Outgoing SMS Charge (optional) – 32c per transmission
  • Additional Fields of Information (optional) – 33c
  • Outgoing Transfer Charge (optional) per attempt (includes successful and unsuccessful) – 94c

Prices Exclude GST.

Most Popular

TMC RT 50

$125.02

Monthly Access Fee

Rates & Inclusions:

  • 50 Incoming Calls
  • $2.49 – per each excess call
  • Included Fields – Attention, Caller Name, Return Telephone Number & Brief Message

Set Up Fee:

Set Up Fee (once off) – Complex set-ups may incur additional Set-up costs – $25.00*

* Your first bill includes set up fees, pro-rata monthly service management fee for the remaining days of the month on which your service commenced, next month’s monthly service management fee in advance, plus calls and any other charges incurred during the month.

Note that address is deemed 2 additional fields of information.

Additional Charges:

  • Outgoing SMS Charge (optional) – 32c per transmission
  • Additional Fields of Information (optional) – 33c
  • Outgoing Transfer Charge (optional) per attempt (includes successful and unsuccessful) – 94c

Prices Exclude GST.

TMC RT 100

$243.88

Monthly Access Fee

Rates & Inclusions:

  • 100 Incoming Calls
  • $2.43 – per each excess call
  • Included Fields – Attention, Caller Name, Return Telephone Number & Brief Message

Set Up Fee:

Set Up Fee (once off) – Complex set-ups may incur additional Set-up costs – $25.00*

* Your first bill includes set up fees, pro-rata monthly service management fee for the remaining days of the month on which your service commenced, next month’s monthly service management fee in advance, plus calls and any other charges incurred during the month.

Note that address is deemed 2 additional fields of information.

Additional Charges:

  • Outgoing SMS Charge (optional) – 32c per transmission
  • Additional Fields of Information (optional) – 33c
  • Outgoing Transfer Charge (optional) per attempt (includes successful and unsuccessful) – 94c

Prices Exclude GST.

TMC RT 200

$475.44

Monthly Access Fee

Rates & Inclusions:

  • 200 Incoming Calls
  • $2.37 – per each excess call
  • Included Fields – Attention, Caller Name, Return Telephone Number & Brief Message

Set Up Fee:

Set Up Fee (once off) – Complex set-ups may incur additional Set-up costs – $25.00*

* Your first bill includes set up fees, pro-rata monthly service management fee for the remaining days of the month on which your service commenced, next month’s monthly service management fee in advance, plus calls and any other charges incurred during the month.

Note that address is deemed 2 additional fields of information.

Additional Charges:

  • Outgoing SMS Charge (optional) – 32c per transmission
  • Additional Fields of Information (optional) – 33c
  • Outgoing Transfer Charge (optional) per attempt (includes successful and unsuccessful) – 94c

Prices Exclude GST.

Get in touch.
We’ll get your communications humming, so you can get on with what you do best!

Get in touch.
We’ll get your communications humming, so you can get on with what you do best!