Are you an expert in social media? It can be hard to keep up with all the ways potential customers may want to reach out. TMC can take the hassle out of monitoring oodles of DMs and responding to comments and queries.

Anytime you need us, we integrate into the social media platforms you use and start managing your interactions. We can log, reply and escalate the activity on your socials so you’re kept informed about your presence across various social platforms.
Use our client portal and Business Intelligence (BI) dashboard to monitor how your social media is performing. You can run reports to see the reach or engagement that campaigns are generating.

When you outsource your social media and live chat management to TMC Connect, we stay on brand and on message. We match our people to your business so we can communicate with clients consistently, as if we’re working from your office.

Prior to launching an online chat platform or managing your social media, we create a series of customised processes that reflect your business and your objectives. This includes determining what information you would like us to supply to customers online, creating the script our staff will follow and how you want us to transfer or log messages.

Providing exceptional customer service and quick responses to customers gives your business a competitive edge and boosts revenue. But you don’t have to do it alone. TMC Connect is your business support partner who helps you engage with customers and make your online communications more efficient. If you want to be smarter in connecting with your customers, contact us and get a tailored business solution that will supercharge your online presence.