It can be hard to stand out in the world of e-commerce. We can help! At TMC Connect, we can strengthen your sales process, boost conversion rates and streamline your online customer service. How? Through our range of business support services tailored to your business. These services include live chat management and social media management.

We can provide you with our Live Chat platform integrates into your website. Alternatively, we can integrate into your existing live chat platform via API and web hook to our endpoint. We make live chat easy.

Get your customers talking to a real person, no matter the hour. Grow your followers or boost social media revenue. Organise your social media communications and ensure all incoming queries are promptly answered. We can even manage your order fulfilment and payment gateways to deliver end-to-end support for sales transactions.

At TMC we have the latest technology to streamline your social media and live chat capability. We can help you be smarter when it comes to how you operate online.

Our live chat platform is responsive and easy to use. It is a professional, online chat system that connects with your customers in real-time. We manage the system for you, we connect with your clients via a web portal and engage in web-based chats.

In our online portal, we respond to and interact with customers on your behalf and as an extension of your business. We can address queries and follow a pre-determined escalation process to manage issues or complaints. We operate 24 hours a day, seven days a week. No matter when your customers get in touch, we are ready to respond. We have designed solutions that integrate into chatbots and where a chatbot cannot resolve a conversation, our live agents will step in.