How Do I Choose the Right NBN Connection?

Of course, requirement is balanced with cost, and as such, if you are unsure, please contact us so that we can identify the most appropriate solution based on your needs and budget.

What is Live Answering?

Live Answering Services are provided via a contact centre provider, where humans (sometime referred as Agents) take calls on your behalf, enabling you to free up staff for other activities, extend your own capacity or hours of operation and more. Live Answering services can complement a Phone System or IVR or an individual phone number. TMC Connect provides a complete range of live answering services to suit any industry or application via TMC who will customise a bespoke solution to suit your needs.

Can I use a Live Answering Service with a Phone System?

Yes, this very common, usually to help deal with unforeseen call volumes, your reception or staff are unavailable or afterhours.

Do I need a Phone System to have a Live Answering Service?

No, you can opt to divert your business number directly to a live answering service, providing the full advantage of a contact centre behind your business regardless of its size.

What are Hosted IVR Solutions?

Hosted IVR Solutions (Interactive Voice Response) are used where you need automated responses by way of Options for callers to help direct/self-serve to the best place in your business. Each Option will have its own recording to advise callers of the next step in connecting to the right department, or to simply provide a recorded message/instruction. IVRs can complement your PBX or can be standalone. TMC connect Hosted IVR is customized to your requirements.

How Do I Request an IVR?

An Interactive Voice Response service can be configured with some simple guidance from our customer support and sales team.

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Making better business sense.

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41 Northern Road
HEIDELBERG WEST 3081

1300 846 046
connect@tmc.net
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FAQs

FAQs

How Do I Choose the Right NBN Connection?

What is Live Answering?

Can I use a Live Answering Service with a Phone System?

Do I need a Phone System to have a Live Answering Service?

What are Hosted IVR Solutions?

How Do I Request an IVR?

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