Hosted IVR Solutions (Interactive Voice Response) are used where you need automated responses by way of Options for callers to help direct/self-serve to the best place in your business. Each Option will have its own recording to advise callers of the next step in connecting to the right department, or to simply provide a recorded message/instruction. IVRs can complement your PBX or can be standalone. TMC connect Hosted IVR is customized to your requirements.