Focus on what you do best while we manage your inbox, actions and email notifications and alerts. We have a range of email support services which we tailor to your needs and your brand.

What is Email Support?
We can enhance your communications processes by managing your emails, your way. Need help to monitor your inbox after hours or when staff are on leave? We will be there organising your email. We are adaptable — you can direct us to manage certain requests, access your inbox or simply action what you forward to us. Our email support service can respond to client queries and at your direction, we can send communications in a variety of formats.

You may want us to monitor certain email inboxes and provide technical support. We can also make bookings and confirm appointments or process customer orders on your behalf. We can also use our email services to administer customer satisfaction surveys and as part of our order fulfilment and payment gateway. We take the hassle out of keeping tabs on how your emails perform and who is opening them.

Small businesses, government and enterprises alike use our email support services. Join us to work with the business support partner for every industry. We help you work smarter and make better business sense.

It can be hard to stand out in the world of e-commerce. We can help! At TMC Connect, we can strengthen your sales process, boost conversion rates and streamline your online customer service. How? Through our range of business support services tailored to your business. These services include live chat management and social media management.

We can provide you with our Live Chat platform integrates into your website. Alternatively, we can integrate into your existing live chat platform via API and web hook to our endpoint. We make live chat easy.

Get your customers talking to a real person, no matter the hour. Grow your followers or boost social media revenue. Organise your social media communications and ensure all incoming queries are promptly answered. We can even manage your order fulfilment and payment gateways to deliver end-to-end support for sales transactions.

At TMC we have the latest technology to streamline your social media and live chat capability. We can help you be smarter when it comes to how you operate online.

Our live chat platform is responsive and easy to use. It is a professional, online chat system that connects with your customers in real-time. We manage the system for you, we connect with your clients via a web portal and engage in web-based chats.

In our online portal, we respond to and interact with customers on your behalf and as an extension of your business. We can address queries and follow a pre-determined escalation process to manage issues or complaints. We operate 24 hours a day, seven days a week. No matter when your customers get in touch, we are ready to respond. We have designed solutions that integrate into chatbots and where a chatbot cannot resolve a conversation, our live agents will step in.

Are you an expert in social media? It can be hard to keep up with all the ways potential customers may want to reach out. TMC can take the hassle out of monitoring oodles of DMs and responding to comments and queries.

Anytime you need us, we integrate into the social media platforms you use and start managing your interactions. We can log, reply and escalate the activity on your socials so you’re kept informed about your presence across various social platforms.
Use our client portal and Business Intelligence (BI) dashboard to monitor how your social media is performing. You can run reports to see the reach or engagement that campaigns are generating.

When you outsource your social media and live chat management to TMC Connect, we stay on brand and on message. We match our people to your business so we can communicate with clients consistently, as if we’re working from your office.

Prior to launching an online chat platform or managing your social media, we create a series of customised processes that reflect your business and your objectives. This includes determining what information you would like us to supply to customers online, creating the script our staff will follow and how you want us to transfer or log messages.

Providing exceptional customer service and quick responses to customers gives your business a competitive edge and boosts revenue. But you don’t have to do it alone. TMC Connect is your business support partner who helps you engage with customers and make your online communications more efficient. If you want to be smarter in connecting with your customers, contact us and get a tailored business solution that will supercharge your online presence.